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Terms and Conditions

Last updated: 17 May 2025

These Terms and Conditions ("Terms") govern your use of the SimMelon service (the "Service"). By using the Service, you agree to these Terms.

1. Who we are

SimMelon is part of Thevelop BV ("we", "us", "our").

  • Country: The Netherlands
  • Contact: thevelop@gmail.com
  • KvK: 70109818
  • VAT (BTW): NL858145844B01

2. The Service

We sell prepaid travel eSIM data plans via WhatsApp. You choose a destination and data bundle, we collect payment, and deliver an eSIM activation QR code in the chat. Connectivity is provided via third-party network partners.

3. Creating an order

  • You are responsible for choosing the right plan for your trip and for confirming that your device supports eSIM and is carrier-unlocked.
  • You must review and approve the order summary before paying. After payment, the eSIM is provisioned immediately and changes are no longer possible.

4. Pricing and payment

  • Prices are shown at checkout and may vary by currency, destination, taxes, and partner costs.
  • Payments are processed by Stripe. We do not store full card details.
  • If a payment link expires or fails, we may provide a new payment link.

5. Delivery and network service

  • Your eSIM QR code is delivered digitally in the WhatsApp chat, normally within minutes of payment.
  • Mobile network coverage, speed, and availability are provided by third-party network operators and are not guaranteed.
  • Data plans have a fixed data amount and validity period as stated at purchase; unused data expires at the end of the validity period.

6. Cancellations, returns, and right of withdrawal (EU)

Digital content: your eSIM is digital content that is delivered and provisioned immediately after payment. By completing your purchase you expressly consent to immediate delivery and acknowledge that you thereby lose your EU right of withdrawal once delivery has begun.

Faulty eSIMs: if your eSIM cannot be installed or activated and the cause is on our side (for example an invalid activation code), contact us at thevelop@gmail.com with your order reference. If we cannot fix the problem, we will replace the eSIM or refund you.

No refunds are given for device incompatibility or locked devices when you confirmed compatibility during the order, nor for unused data or expired validity periods.

7. Your content (images and text)

  • You confirm you have the rights and permissions to use any images/text you submit.
  • You must not submit unlawful, infringing, hateful, or otherwise prohibited content.
  • We may refuse, suspend, or cancel orders that violate these rules or our partners' policies.

8. AI features

We may use AI to understand your requests and, if you ask for it, to generate or edit images. AI outputs may be imperfect. You are responsible for approving the final preview before payment.

9. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, or delays/failures caused by third parties (messaging providers, payment processors, fulfillment partners, carriers) or events beyond our control.

10. Governing law and disputes

These Terms are governed by the laws of The Netherlands. The competent courts in The Netherlands have jurisdiction, unless mandatory consumer law provides otherwise.

11. Contact

Questions about these Terms: thevelop@gmail.com